About the Post

Author Information

Wendy is an IFE Agent responsible for aggregating airline news specifically related to Inflight entertainment. She compiles stories relevant to business travelers, airline industry folks, marketers and tech geeks. IFE News doesn't create original content, but rather posts compelling editorial from global media outlets.

YOUR MONEY-Real-time sky shopping taxies to the runway

YOUR MONEY-Real-time sky shopping taxies to the runway

(Reuters) – Want to order a snack or drink on a plane without flagging down a flight attendant? Book dinner and theater tickets at your destination? Watch a catalog of TV shows on demand?

Sure, but why can’t you do it already?

Dave Pedersen, a 30-year-old media director for a tech public relations firm in San Francisco, recently took a flight on Virgin America Airways Ltd where he ordered snacks, water and a movie via a touch screen on his seat-back and paid about $15.

Flying on planes that show a preselected movie from shared screens seems “old and archaic,” Pedersen says. He can’t understand why moreairlines aren’t on board yet with the new technology.

Technology providers and airline industry analysts say they soon will be, and that real-time shopping in the sky is soon going to be as routine as the availability of the SkyMall catalog. How services will be delivered and whether you’ll be drawn into spending freely, as the airlines and service providers hope, is still up in the air.

One route is simply providing Wi-Fi access and letting passengers do whatever they want on their own devices. About 38 percent of all domestic flights in the United States have Wi-Fi, according to a study by Routehappy.com, which analyzes in-flight amenities for travelers.

Yet so far, less than 5 percent of those passengers use Wi-Fi service. One reason is the cost, says Bob Mann, an airline industry analyst for R.W. Mann & Co.

Price, however, is a barrier that solves another problem – bandwidth. Quality Internet service now available on flights has meant an increase in users; too many can slow down delivery.

Gogo LLC, which says it has more than 80 percent market share of U.S. domestic in-flight Wi-Fi, sells a 24-hour Internet pass for $14, and monthly access for frequent flyers for $49.95 on nine participating airlines, according to Ash Eldifrawi, chief commercial officer for Gogo.

To compensate for bandwidth challenges, flights are carrying servers with a library of movies and TV shows that can be directly accessed through seat-backs and personal devices – for a fee, of course.

On certain Delta Air Lines Inc flights, you can select from a collection of up to 300 movies through your seat-back for $6 apiece. Flyers can even useeBay or Amazon.com from their own devices without having to pay for online access.

JetBlue Airways Corp, which already offers free in-flight satellite TV, is testing a high-speed satellite Internet access system that would also allow passengers to stream video from sites such as Hulu and Netflix. The Wi-Fi will stay free at least through the installation of the service on the first 30 planes, says Tamara Young, JetBlue spokeswoman.

She expects the service to be ramped up through 2014. It’s not clear what will happen once it spreads throughout the fleet or how much it will cost to use streaming video.


Rather than lose business, airlines might actually see an increase if they would get less grabby.

“Consumer self-service drives more transactions for sure,” says Brett Proud, chief executive of GuestLogix Inc, which provides technology that allows retail transactions on airlines.

Merchants may be willing to pay the connection fees for passengers, and it will soon be common to see all sorts of partnerships, experts predict, involving hotels, restaurants, and transportation companies with last-minute inventory, or companies dealing in duty-free goods or event tickets.

“There are entire businesses built around last-minute everything,” Mann says.

Airlines are learning that if they don’t provide passengers with the ability to purchase something as soon as they think of it, they’ll lose the opportunity, says Proud. “The impulse buy is lost.”

Tags: , , , , , , , , , , , ,

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: